IT Business Analyst

IT Business Analyst

IT Business Analysts help organizations discover where to use technology and how to make it work to support business objectives. They communicate between the people who design and build IT systems and those who use them, ensuring that they understand each other’s needs and capabilities in order to develop effective, user-friendly systems.

ROLE-AT-A-GLANCE
Binoculars
Demand Outlook
*

Demand for excellent IT Business Analysts is booming as the field is being acknowledged for standing at the forefront of business success.

Diploma
Education & Credentials
*

Undergraduate degree typically required.

Data chart
Quantitative Skills Required
*
Group of people
Interpersonal Skills & Relationship Management
*
Multiple devices Specialized Technology Skills
*
Desktop area Work Environment

Office

ROLE-AT-A-GLANCE
Binoculars
Demand Outlook
*

Demand for excellent IT Business Analysts is booming as the field is being acknowledged for standing at the forefront of business success.

Diploma
Education & Credentials
*

Undergraduate degree typically required.

Data chart
Quantitative Skills Required
*
Group of people
Interpersonal Skills & Relationship Management
*
Multiple devices Specialized Technology Skills *
Desktop area Work Environment

Office


WHAT IT IS

Key Role Dimensions

Guiding technology solution development: Understand the goals and requirements of a business area, relate these objectives to the capabilities possible through IT, and guide the specification, design and development of technology solutions to produce positive business results.

Communicating between stakeholders: Understand and respond to the differing perspectives and expertise of diverse project teams, from IT experts to project managers, IT vendors and the business colleagues who use the systems day-to-day.

Focus Areas

IT Business Analysts typically focus on:

  • Establishing project requirements: Collect, clarify and translate specific business requirements into documentation and conceptual designs from which technology applications and solutions can be developed.

  • Representing the business need for new and modified systems: Provide business input throughout a project, from initial stages to the implementation of the solution.

  • Communicating with stakeholders: Act as a connection point between technology specialists and business end users to facilitate the design and modification of systems to realize business strategies.

WHAT IT TAKES TO SUCCEED

Key Job Accountabilities

IT Business Analysts generally engage in:

Project Definition & Design:

  • Participate in exploratory discussions regarding desired business operations performance improvements.
  • Review and analyze current IT systems, documentation and work process requirements to identify system capability gaps.
  • Document current – and future – business/system/data flows.

Development & Testing:

  • Work with the development team in an advisory capacity to produce new systems.
  • Work with the testing team to develop relevant test scenarios and testing plans.

Implementation, Maintenance & Monitoring:

  • Facilitate implementation or roll-out of new functionality (e.g. assist with the design, development and sometimes delivery of training for end users).
  • Plan and develop strategies to convert data from the current system to the new structure, if required.

Process Review & Enhancement:

  • Perform continuous reviews of a process or system to align processes with changing business conditions and new products and service offerings.

Knowledge, Skills & Experience

Must-haves: 

  • Specific knowledge of systems design methodology, analysis frameworks (i.e. Business Analysis Body of Knowledge – BABOK) and business process reengineering and modelling techniques
  • Familiarity with project management tools, process documentation tools, software testing and user acceptance testing techniques
  • Highly detail-oriented by nature
  • Strong relationship management skills
  • Strategic Thinking: Ability to prioritize and balance multiple tasks or projects
  • Familiarity with financial services products and services

Nice-to-haves:

  • Experience as a ‘power user’ who is able to use advanced features of computer programs and understand the technical relationships inside a computer system (e.g. Oracle, Windows Administration)
  • Previous experience as a software developer or tester
  • Previous experience in the business area where IT services are being provided

Education & Credentials

Entry-level/intermediate positions typically require:

  • Undergraduate university degree

In the fields of:

  • Computer Science
  • Technology
  • Business
  • Management Information Systems
  • Economics
  • Industrial Engineering

Employers in different segments may require candidates to possess one or more of these designations:

Professional associations may include:

  • International Institute of Business Analysts (IIBA)

Programs Offered


WHERE IT CAN TAKE YOU

Career Pathways

There are a number of possible career pathways open to IT Business Analysts through:

  • Increased Seniority: You may move up in the Business Analysis practice to a Senior Analyst, Business Consultant or Manager role.
  • Move to a Related Field: You may choose to leverage extensive exposure to project work to move on to a Project Management role; if you develop an in-depth understanding of a specific business area, it may be possible to move into an operational role within that business area as well.

Future Trends & Impacts

There are several external factors and environmental trends that can influence the demand and qualifications for this role:

  • Technology: The increasing pace of technological change will require IT Business Analysts to be committed to continuous learning.
  • Globalization: Globalization of business operations may necessitate new or upgraded systems and therefore further demand for IT Business Analysts.
  • Regulations: Increased regulation may require new/enhanced monitoring and reporting systems for financial services firms and thus reinforce demand for IT Business Analysis skills.


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